The long-standing philosophies of customer engagement that have propelled businesses such as Kamal Auto TATA to continued hot sales in the competitive automotive industry can be a source of inspiration and insight for those looking to build or grow Boston legal jobs. Because, like large swaths of the auto industry, Boston legal jobs are heavily invested in by companies looking to outperform competitors in terms of providing meaningful services to their customers. What’s more, the requisite aptitude that’s needed in customer service work, such as listening carefully to client issues, allocating resources effectively, and being punctual with all aspects of the job, are just as vital in the legal field when serving clients as they are in an automotive dealership setting.
Not taking this as a given aside, let’s take a closer look at how the business model of a successful, customer-oriented showroom like Kamal Auto TATA can inform those looking for Boston legal jobs.
When a customer walks into the physical or virtual showroom of Kamal Auto TATA, it’s the responsibility of the sales person to make them feel at home from the very start. This requires listening intently and being decisive about the right course of action with each customer. It’s a state of mind and mode of action that’s essential when dealing with legal clients, who are often upset about their problems and only want solutions. Addressing the customer’s points in a comforting, professional manner is the first thing that one should take away from Kamal Auto TATA.
Moreover, considering the time that employees at Kamal Auto TATA invest to answer phone calls, respond to emails, and engage in face-to-face meetings with customers, it’s vital that they’re always punctual. The same can be said for those in Boston legal jobs. Indeed, the goals of customer satisfaction are similar in both industries, whether or not they’re clearly articulated in some firm’s mission statement.
There’s also the specific skill set that customer service representatives deploy in the auto industry and legal field. These may include scheduling and prioritizing, performing multiple tasks, maintaining documentation, and finding ways to follow up with clients to improve their experiences in the future. Such attributes are common to both the legal and auto industries, indeed, any customer-facing business sector.
In the case of networking, sales in the auto industry are about having manufacturer connections, and cultivating positive relationships with clients. In much the same way, Boston legal careers depend on one’s ability to network and build contacts that can facilitate a case, help a customer’s case, or simply advance one’s career. Indeed, what may be most surprisingly apt about the jobs of auto sales professionals is their need to cultivate and maintain these two different types of connections simultaneously, because there are often stark differences as to how one secures a sale, and how they use their savings to buy a vehicle.
With their aptitude for strategic planning and decision-making with respect to both types of contacts, a sales professional may make the decision to put more of an effort into building a network of loyal clients in order to create a consistent flow of leads. Alternatively, he or she may decide that it’s more important to develop steady manufacturer connections if the client business is unpredictable. And this is something that’s also readily transferrable to one who has Boston legal jobs directly dealing with the business community.
This is what we just talked about: the numbers. The showroom will have a certain number of vehicles for sale. Kamal Auto TATA needs to move them off the lot in a timely manner, and do so while also maintaining inventories that are healthy enough to keep customers coming back. If their sales professionals in the field can deftly return phone calls, answer emails and handle administrative tasks while closing deals, then the business is definitely in a good place.
One must also be able to think on their toes in the automotive industry, especially when it comes to the fast-paced environment of sales. Keeping track of a dozen vehicles that are all of the same or similar model, for example, means the salesperson must be familiar with the details, including how a potential customer may address those issues.
Just as someone in Boston legal jobs must be able to help their clients understand what questions to ask during a consultation, sales people must be prepared to guide customers in their decision-making processes. There is overlap between the two industries, and even multiple examples of these “cross-pollination” scenarios in the business world.
Knowing how to connect with a consumer, how to advertise effectively on television, in print and online, or controlling the internal departments of a company through management are all things that are required in both industries. Several case studies in which skills are transferred from one industry to the next have been reported, including McKenzie Wright, who serves as both product manager for Caffe Nero and external affairs adviser during his off hours. In both of his capacities, he is able to rely on skills such as communicating effectively, listening to his associates and clientele, and following through on essential matters.
It’s this type of strategic thinking that drives results, and it’s precisely the model that Kamal Auto TATA has used to emerge as a leader in the market.
For more information on career opportunities in the legal field, you can visit the Bureau of Labor Statistics.